At Summit Trails, we’re committed to getting your outdoor gear to you efficiently and ensuring complete satisfaction with every adventure-ready product. Our policies are designed with the same reliability you expect from premium camping and hiking equipment.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Standard Shipping (Recommended):

  • Carrier: DHL or FedEx
  • Cost: $12.95 USD
  • Delivery Time: 10-15 business days after shipment

Free Shipping:

  • Carrier: EMS
  • Available for orders over $50 USD
  • Delivery Time: 15-25 business days after shipment

Note: Delivery times are estimates and may vary based on destination and customs processing. We currently ship worldwide except to certain Asian countries and remote regions.

International Shipping

International customers are responsible for any customs duties, taxes, or import fees. Please check with your local customs office for potential charges before ordering.

Our Hassle-Free Returns Policy

We stand behind our outdoor gear with the same confidence we have in our own adventures. If your equipment doesn’t meet your expectations, we’ll make it right.

Return Eligibility

To qualify for a return or exchange:

  • Items must be in original, unused condition (tags attached and packaging intact)
  • Must be accompanied by proof of purchase
  • Must be returned within 15 days of delivery
  • Must be purchased directly from www.summittrailsshop.com

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • First Aid Kits (once opened)
  • Insect Protection products (if packaging seal is broken)

Step-by-Step Return Process

1. Initiate Your Return

Contact our Adventure Support team within 15 days of delivery:

Return Request Template:

Subject: Return Request: #ST12345

Dear Summit Trails Team,

I would like to request a return/exchange for my recent order (#ST12345).

Item(s) for return: [Product Name, Size, Color]

Reason for return: [Fit/Quality/Other]

Preferred resolution: [Refund/Exchange for ___]

Please advise next steps.

Best regards,

[Your Full Name] [Order Date]

2. Receive Return Authorization

Within 2 business days, we’ll email you:

  • Return Authorization Number (RMA)
  • Prepaid return label (for US customers)
  • International return instructions (if applicable)

3. Package and Ship

Securely pack items in original packaging with the RMA number visible. For your protection, we recommend using a trackable shipping service.

4. Inspection & Processing

Once received at our Oklahoma facility, we’ll inspect items within 3 business days and notify you via email about your refund or exchange status.

Refund Timeline & Methods

Approved refunds will be processed within 5 business days after we receive your return. Your refund will be issued to your original payment method:

  • Credit Cards: 3-10 business days (depending on your bank)
  • PayPal: 3-5 business days

Note: Shipping fees are non-refundable unless the return is due to our error.

Exchange Process

For size or color exchanges:

  • Follow the standard return process
  • Specify your desired replacement in your request
  • We’ll ship the new item once we receive your return
  • Expedited shipping is available for an additional fee

Damaged or Defective Items

If your gear arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll arrange a free replacement or return

Adventure Guarantee

We understand outdoor gear needs to perform when it matters most. If you’re unsatisfied with any product’s performance during actual outdoor use, contact us – we’ll work with you to find a solution.

International Returns

Customers outside the US:

  • You’re responsible for return shipping costs
  • Include all customs documentation
  • Mark package as “Returned Goods” to avoid duties
  • Refunds exclude original shipping fees

Contact Us

For any questions about our shipping or returns policy, reach out to our Oklahoma-based Adventure Support team at [email protected]. We’re here to help you get back to the trails with confidence.

Summit Trails
467 Benson Park Drive
Oklahoma City, OK 73107
United States